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Return and Refund Policy

Effective Date: April 8, 2026

Last Updated: April 8, 2026

1. Introduction

Thank you for shopping at Brewood Engravers & Printers. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds.

2. Return Period

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, items must meet the conditions outlined in this policy.

2.1 Return Window

The return period starts on the date of delivery. Returns initiated after 30 days will not be accepted unless required by applicable law.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Original packaging required
  • Unused condition
  • Original accessories included
  • Receipt or proof of purchase

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized items

5. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Email us at within 30 days of receiving your item. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos of the item (if damaged or defective)

Step 2: Return Authorization

We will review your request and provide a Return Authorization (RA) number and return instructions within 2 business days.

Step 3: Package and Ship

Carefully package the item in its original packaging (if possible). Include:

  • Copy of your order confirmation
  • Return Authorization number clearly marked
  • All accessories and documentation

Ship the item using a trackable shipping method to the address provided.

6. Shipping Costs

Return Shipping Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error.

6.1 Original Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6.2 Return Shipping Tips

  • Use a trackable shipping service
  • Consider purchasing shipping insurance for valuable items
  • Keep your tracking number until the return is processed
  • We are not responsible for items lost or damaged during return shipping

7. Refund Processing

7.1 Inspection

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

7.2 Refund Methods

If approved, your refund will be processed via:

  • Original payment method

7.3 Processing Time

Refunds are typically processed within 5-7 business days after approval. Please note:

  • Credit card refunds may take 5-10 business days to appear on your statement
  • Bank transfers may take 3-5 business days
  • Store credit is issued immediately upon approval

8. Exchanges

If you need to exchange an item for a different size, color, or product:

8.1 Exchange Process

  • Contact us at to request an exchange
  • Return the original item following our return process
  • Place a new order for the replacement item

8.2 Defective or Damaged Items

If you receive a defective or damaged item, we will exchange it at no additional cost, including shipping.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company – processing may take additional time
  3. Contact your bank – there may be processing delays
  4. If you’ve done all of this and still haven’t received your refund, contact us at

10. Sale Items

Sale and clearance items may have different return policies:

  • Final sale items cannot be returned or refunded
  • Sale items may be eligible for store credit only
  • Check the product page for specific return eligibility

11. Gifts and Gift Returns

11.1 Gift Returns

If the item was marked as a gift at purchase and shipped directly to you:

  • You will receive a gift credit for the value of your return
  • A gift certificate will be mailed to you once the returned item is received

11.2 Non-Gift Returns

If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

12. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no cost to you
  • We may provide a prepaid return label for your convenience

13. Wrong Item Received

If you receive the wrong item:

  • Contact us at within 7 days of delivery
  • We will arrange for the correct item to be sent at no additional charge
  • A prepaid return label will be provided for the incorrect item

14. International Returns

For international orders:

  • Contact us before returning any items
  • Customers are responsible for return shipping costs and any customs fees
  • Refunds will not include original international shipping charges
  • Processing may take additional time for international returns

15. Restocking Fees

We do not charge restocking fees for standard returns. However, the following exceptions may apply:

  • Large or bulky items may incur a restocking fee
  • Items returned without authorization may be subject to fees
  • Items returned in unacceptable condition may incur fees

16. Contact Information

For questions about returns and refunds, please contact us:

  • Company: Brewood Engravers & Printers
  • Email:
  • Website: https://brewood.net/

We aim to respond to all return inquiries within 1-2 business days.

17. Policy Changes

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.